These Terms and Conditions govern your use of our services and your purchase of our gut microbiome testing kits and related services. By accessing or using our services, you agree to these terms. If you do not agree, please refrain from using our services.
We provide at-home gut microbiome testing kits along with laboratory analysis and personal reports. These services are for informational and wellness purposes only and are not intended to diagnose, treat, or prevent any medical conditions.
You may return any product within 28 days of purchase for a full refund, provided the item is unused, unopened, and in its original packaging.
To request a return, please contact our customer support at [Insert Contact Info], and we will provide return instructions. Refunds will be processed to the original payment method once we receive and inspect the returned item.
We strive to deliver test results within the estimated timeframe communicated at purchase. Our average turnaround rate is met in over 99% of cases. However, delays may occasionally occur due to factors beyond our control, such as:
Postal service disruptions
Laboratory capacity issues
Unexpected equipment or processing delays
In such cases, we will inform you promptly and do our best to resolve the issue as quickly as possible.
Our reports provide insights into your gut microbiome and are intended for general informational and wellness purposes. They are not a substitute for professional medical advice. Always consult a qualified healthcare provider before making health or dietary changes based on your results.
By purchasing and using our kit, you agree to:
Provide accurate and up-to-date information
Carefully follow the instructions for sample collection and return
Use our products and services only for lawful, personal, and non-commercial purposes
We are committed to protecting your personal and biological data. We process your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) where applicable.
We collect and process the following data:
Personal identification details (e.g. name, contact info)
Biological sample data and analysis results
Account and usage data from our website or services
We use your data to:
Process and analyze your microbiome sample
Provide your results and related communications
Improve our products and services
Comply with legal and regulatory obligations
We store your data securely using industry best practices. Biological samples are anonymized and stored only as long as necessary to fulfil our services or as legally required.
We do not share your data with third parties without your explicit consent, unless required by law.
We reserve the right to amend these Terms and Conditions at any time. Any updates will be posted on our website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised terms.
For any questions about these Terms, returns, or data privacy matters, please contact us at:
Email: info@yourgutmap.co.uk
