Terms and Conditions

These Terms and Conditions govern your use of our services and your purchase of our gut microbiome testing kits and related services. By accessing or using our services, you agree to these terms. If you do not agree, please refrain from using our services.

Products and Services

We provide at-home gut microbiome testing kits along with laboratory analysis and personal reports. These services are for informational and wellness purposes only and are not intended to diagnose, treat, or prevent any medical conditions.

Refund and Return Policy

You may return any product within 28 days of purchase for a full refund, provided the item is unused, unopened, and in its original packaging.

To request a return, please contact our customer support at info@yourgutmap.co.uk, and we will provide return instructions. Refunds will be processed to the original payment method once we receive and inspect the returned item.

Refunds won’t be issued if your testing kit has been received in the laboratory

Test Turnaround Times

We strive to deliver test results within the estimated timeframe communicated at purchase. Our average turnaround rate is met in over 99% of cases. However, delays may occasionally occur due to factors beyond our control, such as:

• Postal service disruptions
• Laboratory capacity issues
• Unexpected equipment or processing delays

In such cases, we will inform you promptly and do our best to resolve the issue as quickly as possible.

Use of Test Results

Our reports provide insights into your gut microbiome and are intended for general informational and wellness purposes. They are not a substitute for professional medical advice. Always consult a qualified healthcare provider before making health or dietary changes based on your results.

Your Responsibilities

By purchasing and using our kit, you agree to:

• Provide accurate and up-to-date information
• Carefully follow the instructions for sample collection and return
• Use our products and services only for lawful, personal, and non-commercial purposes
• Customers must carefully follow the instructions for use. If the laboratory deems a sample inadequate, we will provide one replacement kit at no charge. If two samples are returned inadequate, the third submission will incur a £50 administrative fee.
• If the test is to be shipped internationally, then please note additional fees will be included, alongside the administrative fee.

Data Privacy and GDPR Compliance

We are committed to protecting your personal and biological data. We process your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) where applicable.

a. What We Collect

We collect and process the following data:

• Personal identification details (e.g. name, contact info)
• Biological sample data and analysis results
• Account and usage data from our website or services

b. Purpose of Data Processing

We use your data to:

• Process and analyze your microbiome sample
• Provide your results and related communications
• Improve our products and services
• Comply with legal and regulatory obligations

c. Data Storage

We store your data securely using industry best practices. Biological samples are anonymized and stored only as long as necessary to fulfil our services or as legally required.

We do not share your data with third parties without your explicit consent, unless required by law.

Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. Any updates will be posted on our website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised terms.

At GutMapDX we are committed to maintaining a professional, respectful, and safe environment for both our clients and our staff.

By working with us, you agree to the following terms regarding conduct and communication:

1. Respectful Communication
   All clients, partners, and practitioners are expected to communicate with our team in a respectful and courteous manner at all times. This includes written, verbal, and in-person interactions.
2. Zero Tolerance for Aggressive Behaviour
   We have a zero-tolerance policy for:
   • Aggressive, hostile, or threatening language or tone
   • Personal insults or derogatory remarks
   • Repeated disrespectful or undermining communication
   • Bullying, intimidation, or harassment in any form
3. Consequences of Breach
   If any member of our team is subject to disrespectful or aggressive behaviour, we reserve the right to:
   • Issue a formal warning
   • Limit or restrict further communication to written channels only
   • Suspend or terminate services without refund if behaviour persists

This policy is in place to protect the wellbeing of our staff and to maintain a high standard of professionalism across all our partnerships. We are committed to resolving issues fairly and constructively, and we ask the same in return.

Contact Information

For any questions about these Terms, returns, or data privacy matters, please contact us at:
Email: info@yourgutmap.co.uk